Privacy Policy

We use order forms that allow you to book a hotel room. We collect your name, e-mail address, postal address, and credit card information. This information is used to process and check orders. We also use this information to contact you in case there is a question or problem with a reservation.

We also use data collected when you register, enter a contest, and make purchases to enhance and personalize your booking experience. We strongly value your privacy. Your personal information provided to our website will NOT be passed along for secondary use without your explicit permission.

We use your IP address to help diagnose problems with our server and to administer this website. We log IP addresses for the purposes of system administration, to track a user's specific session, or to investigate cases of fraud or other security violations on our site. Any personally identifiable information contained in our IP address logs will be treated with the same respect for your privacy as order and registration information is treated.


Payment Details

At the time of your booking request, the full quoted amount will be blocked / authorised on your credit card. Only when the booking is confirmed will the credit card be charged (for Instant Availability bookings this is at the time of the booking request). Payment transactions will not be done on the  website but will be done in Agro Resort Semuji. All transaction are encrypted by a secure payment system endorsed by some of the world's leading banks and our site is verified by Maybank e-Commerce.


This technically secure environment ensures that credit card details cannot be intercepted and are not revealed to anyone other than to financial institutions required to process payment instructions from the customer.


Our payment system currently accepts the following payment methods:
  Visa
  Master Card

There is no charge, no fee to use our booking service for resort reservations.


In some instances Agro Resort Semuji shall send by email the Credit Card Data Authorisation form; you must return the completed Credit Card Data Authorisation form to Agro Resort Semuji by fax along with a copy of the cardholder's passport and credit card showing the signatures in order to confirm and conclude the booking process. Where this has been requested, the booking shall not be considered confirmed until Agro Resort Semuji has received the Authorisation.


Who else has access to the information I provide to

Agro Resort Semuji does not sell, rent, or give away your personal information to anyone. We may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on; (b) protect and defend the rights or property of, and (c) act under exigent circumstances to protect the personal safety of users of, or the public.

What about my credit card number?

When it comes to filling in the online reservation form, you might be worried about your credit card. All transaction related information will be passed on to the trusted financial institution, and we do NOT maintain in our server all or part of your financial information, including but not limited to, your credit card name, number and expiry date.


What is doing to protect my privacy?

This site has security measures in place to protect from the loss, misuse, and alteration of information under our control. Our servers use encrypted methods for those pages which contain personally identifiable data, including your credit card and address. We routinely and zealously monitor and upgrade our security systems to ensure that we use the best security technology available.


Changes to our Privacy Statement

Any material changes in the way we use personal information will be described in future versions of this privacy statement. By booking with us you agree that our privacy statement, current at the time of your most recent booking, shall apply to all your information, whether given to us at the time of that booking or at the time of earlier bookings. If at any time we decide to use personally identifiable information in a manner different from that stated in the privacy statement applicable to your information, we will notify you by way of an email and request your approval.


We at are sincerely committed to a safe and secure web experience for our visitors. If, after reading all this, you have concerns or questions, by all means, get in touch with us.


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